Payment information

DeeNova uses a licensed payment provider to process card, bank transfer and USSD payments in Naira.

How payments are confirmed

After you pay, we check the payment directly with the provider before your order moves forward. An order is never treated as paid just because a payment page says so — it has to be confirmed by the provider.

Card security

Your card details are entered on the payment provider's secure page. DeeNova never sees or stores your full card number.

Bank transfer

When direct bank transfer is available, you'll see our account details at checkout. Use your order number as the narration and upload your receipt from your order page; we confirm transfers manually before processing your order.

Preorder deposits

Some preorder items allow a deposit at checkout, with the balance due before delivery. Where this applies it is shown clearly on the product and at checkout.

Failed or pending payments

If a payment fails or is interrupted, your order stays unpaid and you can retry from the order page. You won't be charged twice for the same order — if you think you have been, contact us with your order number.